Returns and complaints
This page applies to the return of new goods and to complaints. If you wish to dispose of end-of-life devices, please use our page Waste electrical equipment.
How to proceed
- Complete our complaint form — stating the item number, order or delivery note number and a description of your request.
- Download the goods accompanying note and enclose it with the parcel.
- Send the goods carriage paid to our returns address.
- If you purchased the goods through a distribution or trading partner, please enclose a copy of the invoice.
Returns address
LED2WORK GmbH
Wareneingang
Stuttgarter Str. 13 A
75179 Pforzheim
Conditions
| Shipping costs | not reimbursed; carriage-forward consignments are not accepted and are returned to the sender immediately |
|---|---|
| Processing fee | charged per case |
| Maximum credit | 85 % of the net value of the goods, minimum processing fee EUR 40.00 per return or case |
| Condition of the goods | depending on condition, further costs may be deducted from the credit or charged separately |
Important notes
The liability for defects lapses if the goods have been installed or handled improperly or if repairs have been attempted independently.
Separate rules apply to sample and goods returns: conditions for sample and goods returns.
The version on www.led2work.com is authoritative. Questions? sales@led2work.com · +49 7231 44920-00